If you have good functional skills and consider yourself a “people person,” then everything will naturally fall into place, right? Not necessarily. What you don’t see can diminish effective communication and damage your career or organization. Communication breakdowns can lead to legal issues, decreased employee morale and even a lack of product performance.
Culture, which is defined by age, race, gender, religion and diverse socio-economic backgrounds, is often a major blind spot for professionals at all levels. Viewed through lenses such as action, time, power and communication, the dimensions of culture become even more complex.
Never before have there been more complex, cultural dynamics impacting professionals across all industries and locations. Whether your job description includes supervising others or not, you are a manager of people and their unique characteristics. What motivates one worker may completely hinder another. Raise your awareness and create a greater impact by successfully navigating common situations like these:
With four generations - World War II, Boomers, Gen X and Millennials - in the workforce at the same time, there's never been a greater likelihood for intergenerational conflict. For example, how do 20-something-year-olds work alongside, and possibly even manage, colleagues who are significantly older?
Most traditional models of modern management do not address how to manage individuals of different ethnic backgrounds. Did you know that a simple pat on the back to an American may come across as “job well done,” but could make employees from different parts of the world feel uncomfortable and, in some instances, disrespected?
As the workforce includes women in more managerial roles, the possibilities of gender conflict have never been higher. For instance, how does a woman in a traditionally male-dominated industry successfully manage and gain the respect of her male employees?
The subject of religion is often avoided in the workplace, but did you know it can actually impact an employee’s performance? For example, how would you handle a worker whose moodiness is a result of religious fasting?
Beyond cultural sensitivity, your success requires the ability to navigate the many layers that can hinder communication. You must be able to determine whether an issue is interpersonal or intercultural.
Taken alone or as a complement to Notre Dame’s Executive Certificates in Leadership and Management, Negotiation or Business Administration, this program teaches you how to be able to recognize, analyze and manage the important intricacies of working and living in a culturally diverse society. You’ll receive 12 months of access to the Cultural Orientations Indicator® (COI), a key part of the Cultural Navigator™ tool, which measures an individual’s work-style preference against 10 dimensions of culture. These dimensions include: thinking, environment, time, action, communication, space, power, individualism, competitiveness and structure.
Knowledge of intercultural management can amplify skills in other disciplines, such as negotiation and nonprofit leadership. For this reason, the Advanced Intercultural Management (AIM) course can be added to the following Notre Dame certificate programs as a specialization:
From front-line managers and executives to organizational leaders, as well as entire organizations facing the challenge of an increasingly diverse work force, this course can help improve performance by exploring and understanding the many dimensions of culture. It is also ideal for technical professionals who want to work more effectively with colleagues and clients.