The Critical Management Skills course, the second and final course of the 100% online Professional Certificate in Management program, teaches essential skills including how to manage the complex dynamics in the workplace by improving interpersonal communications, and effectively addressing the challenges that diversity presents. At the conclusion of this eight-week management course, you will have learned how to foster and maintain an effective workforce, starting from building an effective team, to managing for results, through to the ultimate goal of achieving greater organizational success through improved teamwork.
The Critical Management Skills course can help managers achieve greater success in their careers by empowering them with the latest skills and tools in vital areas of managerial expertise. Participants who complete both this course and Foundations of Management will receive a Professional Certificate in Management.
Notre Dame's specialized mini-courses are built from the same content delivered in the Critical Management Skills course, but allow you to choose specific management skills in two week increments. Choose from these four instant access specialized mini-courses:
Managing Time and Diversity
| Managing Time and Diversity Syllabus |
| Interpersonal Communication Skills |
| Communication Skills – Introduction |
| Listening Skills for Leaders |
| Empathy |
| Empathy and Leadership |
| Empathy in Practice |
| Difficult Conversation and Positive Outcomes |
| Difficult Conversation and Effective Leadership |
| Goal Setting, Measurement, and Managing a Diverse Workforce |
| Setting Goals and Measuring Results Synopsis |
| Setting Goals and Expectations |
| Measuring Results |
| Diversity in the Workforce Synopsis |
| Managing a Diverse Workforce |
| Perspectives of Diversity in the Workforce |
| Similarities and Differences |
| Continuums of Culture: Part I |
| Continuums of Culture: Part II |
| Multigenerational Perspectives |
| Challenges in Managing a Diverse Workforce |
| Opportunities in Managing a Diverse Workforce |
Essentials of Communication, Empowerment, and Delegation
| Essentials of Communication, Empowerment, and Delegation Syllabus |
| Interpersonal Communication Skills |
| Empowerment – Introduction |
| Delegation – Introduction |
| Delegation by Design |
| Practicing Delegation |
| Prioritization and Accountability |
| Time Management and Foundations for Understanding Intergenerational Culture |
| Delegation Case Study Synopsis |
| Case of Missing Time – Introduction |
| Response to Case of Missing Time |
| Group – Review "What is the Problem?" |
| Group – Review "How has it Come About?" |
| Group – Review "What can Chet do About it?" |
| Case of Missing Time – Conclusion |
| Application of Intergenerational and Multiculturalism in the Workforce Synopsis |
| Introduction to Intergenerational Culture |
| Establishing a Foundation for Understanding Intergenerational Culture |
| Contextual Influences in Intergenerational Culture |
| Dimensions of Intergenerational Culture |
| Attributes of Generational Cultures |
| Intergenerational Guidelines |
Building Effective Teams and Continuous Improvement
| Building Effective Teams and Continous Improvement Syllabus |
| Continuous Improvement |
| Why is Continuous Improvement Important? |
| Lean: Overview and Key Concepts |
| Six Sigma: Overview and Key Concepts |
| DMAIC: A Lean Six Sigma Problem-Solving Methodology |
| DMAIC: Define and Measure Phases |
| DMAIC: Analyze, Improve, and Control |
| Building Effective Teams |
| Strengths and Weaknesses of Teams in Organizations |
| Myths of Work Teams |
| Understanding Team Dynamics |
| What Do Leaders Do? |
| Avoid Dysfunctional Teamwork |
| Leading Multicultural Teams |
Attitude, Accountability, and Decision Making in the Workplace
| Attitude, Accountability, and Decision Making in the Workplace Syllabus |
| Ethical Implications of Decision Making |
| WorldCom: What Went Wrong? |
| WorldCom: What Went Right? |
| Leadership + Value + Reinforcement = Culture |
| Ethical Paradigms |
| Ethical Decision Making |
| Attitude and Accountability |
| Group and Personal Accountability Synopsis |
| Achieving Success Through Accountability |
| Transforming Power of Accountability |
| Coaching for Accountability |
| Language of Accountability |
| Increasing Personal and Group Accountability |
| The Power of Attitude |
| Learned Optimism |
