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Critical Management Skills

Explore Proven Strategies for Creating a Top-Notch Team

Critical Management Skills

The Critical Management Skills course, the second and final course of the 100% online Professional Certificate in Management program, teaches essential skills including how to manage the complex dynamics in the workplace by improving interpersonal communications, and effectively addressing the challenges that diversity presents. At the conclusion of this eight-week management course, you will have learned how to foster and maintain an effective workforce, starting from building an effective team, to managing for results, through to the ultimate goal of achieving greater organizational success through improved teamwork.

Critical Management Skills

What You'll Learn

  • Interpersonal Communication Skills
  • Empowering Employees
  • Delegation
  • Managing a Diverse Workplace
  • Prioritization and Accountability
  • Building Effective Teams
  • Ethical Implications of Decision Making

Who Should Register?

The Critical Management Skills course can help managers achieve greater success in their careers by empowering them with the latest skills and tools in vital areas of managerial expertise. Participants who complete both this course and Foundations of Management will receive a Professional Certificate in Management.


Notre Dame's specialized mini-courses are built from the same content delivered in the Critical Management Skills course, but allow you to choose specific management skills in two week increments. Choose from these four instant access specialized mini-courses:  

Managing Time and Diversity

See Syllabus Close Syllabus
Managing Time and Diversity Syllabus
Interpersonal Communication Skills
Communication Skills – Introduction
Listening Skills for Leaders
Empathy and Leadership
Empathy in Practice
Difficult Conversation and Positive Outcomes
Difficult Conversation and Effective Leadership
Goal Setting, Measurement, and Managing a Diverse Workforce
Setting Goals and Measuring Results Synopsis
Setting Goals and Expectations
Measuring Results
Diversity in the Workforce Synopsis 
Managing a Diverse Workforce
Perspectives of Diversity in the Workforce
Similarities and Differences
Continuums of Culture: Part I
Continuums of Culture: Part II
Multigenerational Perspectives
Challenges in Managing a Diverse Workforce
Opportunities in Managing a Diverse Workforce

Essentials of Communication, Empowerment, and Delegation

See Syllabus Close Syllabus
Essentials of Communication, Empowerment, and Delegation Syllabus
Interpersonal Communication Skills
Empowerment – Introduction
Delegation – Introduction
Delegation by Design
Practicing Delegation
Prioritization and Accountability
Time Management and Foundations for Understanding Intergenerational Culture
Delegation Case Study Synopsis 
Case of Missing Time – Introduction
Response to Case of Missing Time 
Group – Review "What is the Problem?"
Group – Review "How has it Come About?"
Group – Review "What can Chet do About it?"
Case of Missing Time – Conclusion
Application of Intergenerational and Multiculturalism in the Workforce Synopsis 
Introduction to Intergenerational Culture 
Establishing a Foundation for Understanding Intergenerational Culture
Contextual Influences in Intergenerational Culture
Dimensions of Intergenerational Culture
Attributes of Generational Cultures
Intergenerational Guidelines

Building Effective Teams and Continuous Improvement

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Building Effective Teams and Continous Improvement Syllabus
Continuous Improvement
Why is Continuous Improvement Important?
Lean: Overview and Key Concepts
Six Sigma: Overview and Key Concepts
DMAIC: A Lean Six Sigma Problem-Solving Methodology
DMAIC: Define and Measure Phases
DMAIC: Analyze, Improve, and Control
Building Effective Teams
Strengths and Weaknesses of Teams in Organizations
Myths of Work Teams
Understanding Team Dynamics
What Do Leaders Do?
Avoid Dysfunctional Teamwork
Leading Multicultural Teams

Attitude, Accountability, and Decision Making in the Workplace

See Syllabus Close Syllabus
Attitude, Accountability, and Decision Making in the Workplace Syllabus
Ethical Implications of Decision Making
WorldCom: What Went Wrong?
WorldCom: What Went Right?
Leadership + Value + Reinforcement = Culture
Ethical Paradigms
Ethical Decision Making
Attitude and Accountability
Group and Personal Accountability Synopsis
Achieving Success Through Accountability
Transforming Power of Accountability
Coaching for Accountability
Language of Accountability
Increasing Personal and Group Accountability
The Power of Attitude
Learned Optimism