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Critical Management Skills Syllabus


Lecture # Subject Title
Week 1:  Interpersonal Communication Skills
Presenter:  
Marti Peden, BS, M.Ed
1 Interpersonal Communication Skills Synopsis
2 Communication Skills - Introduction
3 Listening Skills for Leaders
4 Empathy
5 Empathy and Leadership
6 Empathy in Practice
7 Difficult Conversations and Positive Outcomes
8 Difficult Conversations and Effective Leadership
Week 2:  Empowerment and Delegation
Presenter:  Paul Slaggert, MBA
9 Empowerment and Delegation Synopsis
10 Empowerment - Introduction
11 Empowerment - Answers
12 Delegation - Introduction
13 Group - Review questions 1 - 10
14 Group - Review questions 11 - 20
15 Group - Review questions 21 - 30
16 Delegation by Design
17 Practicing Delegation
18 Prioritization and Accountability
Week 3:  Time Management and Foundations for Understanding Intergenerational Culture
Presenters: 

Paul Slaggert, MBA

Ginny B. Baxter, IIDA, MBA

19 Delegation Case Study Synopsis
20 Case of Missing Time - Introduction
21 Response to Case of Missing Time
22 Group - Review "What is the Problem?"
23 Group - Review "How has it Come About?"
24 Group - Review "What can Chet do About it?"
25 Case of Missing Time - Conclusion
26 Application of Intergenerational and Multiculturalism in the Workforce Synopsis
27 Introduction to Intergenerational Culture
28 Establishing a Foundation for Understanding Intergenerational Culture
29 Contextual Influences in Intergenerational Culture
30 Dimensions of Intergenerational Culture
31 Attributes of Generational Cultures
32 Intergenerational Guidelines
Week 4:  Continuous Improvement
Presenter: 

 

Paul Slaggert, MBA

Carol Mullaney, MBA

33 Continuous Improvement Synopsis
34 Why is Continuous Improvement Important? 
35 Lean: Overview and Key Concepts
36 Six Sigma: Overview and Key Concepts
37 DMAIC: A Lean Six Sigma Problem-Solving Methodology
38 DMAIC: Define and Measure Phases
39 DMAIC: Analyze, Improve, and Control
Week 5:  Goal Setting, Measurement and Managing a Diverse Workforce
Presenters: 

Ginny B. Baxter, IIDA, MBA

40 Setting Goals and Measuring Results Synopsis
41 Setting Goals and Expectations
42 Measuring Results
43 Diversity in the Workforce Synopsis
44 Managing a Diverse Workforce
45 Perspectives of Diversity in the Workforce
46 Similarities and Differences
47 Continuums of Culture: Part I
48 Continuums of Culture: Part II
49 Multigenerational Perspectives
50 Challenges in Managing a Diverse Workforce
51 Opportunities in Managing a Diverse Workforce
Week 6: Building Effective Teams
Presenter:  J. Michael Crant, PhD
52 Understanding Team Dynamics Synopsis
53 Strengths and Weaknesses of Teams in Organizations
54 Myths of Work Teams
55 Understanding Team Dynamics
56 What Do Leaders Do?
57 Avoid Dysfunctional Teamwork
58 Leading Multicultural Teams
Week 7:  Ethical Implications of Decision Making
Presenter:  Brian R. Levey, BBA, JD, LLM
59 Ethical Implications of Decision Making Synopsis
60 Introduction: Ethical Implications of Decision Making
61 WorldCom: What Went Wrong?
62 WorldCom: What Went Right?
63 Leadership + Value + Reinforcement = Culture
64 Ethical Paradigms
65 Ethical Decision Making
Week 8:  Attitude and Accountability
Presenter: Marti Peden, BS, M.Ed
66 Group and Personal Accountability Synopsis
67 Achieving Success Through Accountability
68 Transforming Power of Accountability
69 Coaching for Accountability
70 Language of Accountability
71 Increasing Personal and Group Accountability
72 Power of Attitude
73 Learned Optimism
74 Course Summary