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Strategies for Conflict Management Syllabus


Lecture # Subject Title
Week 1: Foundations
Presenters: Gaylen Paulson, PhD; Pete DeLisle, PhD
1 Introduction – Strategies for Conflict Management
2 Interpersonal Conflict – Communication Basics
3 Conflict Components
4 Cost and Benefits of Conflict
5 Conflict Categories – Interpersonal
6 Conflict and Leadership
7 Conflict Styles and Strategies
8 Conflict Styles
9 Balancing Assertiveness and Empathy
10 Conflict Styles – Competing, Accommodating, Avoiding
11 Conflict Styles – Tactical Approaches
Week 2: Confrontations
Presenters: Gaylen Paulson, PhD; Pete DeLisle, PhD
12 Simulation – Jerry
13 Jerry Debrief
14 Introduction to Crucial Confrontations
15 Crucial Confrontations – Work on Me First
16 Crucial Confrontations – Confront with Safety
17 Crucial Confrontations – Move to Action
18 Delivering Negative Feedback
19 Managing Unacceptable Behavior
Week 3: Emotion and Relationships
Presenters: Gaylen Paulson, PhD; Joe Holt, JD
20 The Importance of Emotions
21 Getting to the Roots of Emotions
22 Aggression Defined
23 Aggression Foundations
24 Managing Hostility and Aggression
25 Task vs. Relational Conflict
26 Communication and Relationships
27 Gottman and Relational Conflicts
28 Downward and Upward Relationship Spirals
Week 4: Dealing with Difficult People
Presenters: Gaylen Paulson, PhD; Joe Holt, JD
29 Simulation – Eazy's Garage
30 Eazy's Garage Debrief
31 Managing Disputes – Part 1
32 Managing Disputes – Part 2
33 Three Approaches to Conflict – Interests, Rights and Power
34 Comparing Two Conflict Models
35 Prospect Theory
36 Good and Bad Threats
Week 5: Managing Disputes
Presenters: Joe Holt, JD; Gaylen Paulson, PhD
37 Simulation – Viking Investments
38 Viking Investments Debrief
39 Viking Investments Debrief
40 Difficult Conversations – Introduction
41 Difficult Conversations – What Happened?
42 Difficult Conversations – Feelings
43 Difficult Conversations – Identity
Week 6: Conflicts as a Manager
Presenters: Pete DeLisle, PhD; Joe Holt, JD
44 Dealing With Difficult People
45 Difficult People in the Workplace
46 Farm Gate Model
47 Task Relationship Paradigm
48 Conflict Management Model
49 Problem Solving
Week 7: Managerial Interventions
Presenters: Jerry Barrett, EdD; Gaylen Paulson, PhD; Joe Holt, JD
50 Simulation – Little vs. Jenks
51 Little vs. Jenks Debrief
52 Mediation – Introductory Concepts
53 Mediation – Basics
54 Mediation – Process
55 Mediation – Conversation Management
56 Mediation – Broad Strategies
57 Mediation – How to Participate Effectively
58 Mediation Demonstration Introduction
59 Mediation – Little vs. Jenks
Week 8: Best Practices, Conclusion
Presenters: Joe Holt, JD; Gaylen Paulson, PhD; Pete DeLisle, PhD
60 Getting Past Yes – Overview
61 Getting Past Yes – Assumptions and Behaviors
62 Buying a Toyota
63 Course Conclusion
64 Getting Past Yes – Overview