| Lecture # | Subject Title |
| Week 1: | Foundations |
| Presenters: | Gaylen Paulson, PhD; Pete DeLisle, PhD |
| 1 | Introduction – Strategies for Conflict Management |
| 2 | Interpersonal Conflict – Communication Basics |
| 3 | Conflict Components |
| 4 | Cost and Benefits of Conflict |
| 5 | Conflict Categories – Interpersonal |
| 6 | Conflict and Leadership |
| 7 | Conflict Styles and Strategies |
| 8 | Conflict Styles |
| 9 | Balancing Assertiveness and Empathy |
| 10 | Conflict Styles – Competing, Accommodating, Avoiding |
| 11 | Conflict Styles – Tactical Approaches |
| Week 2: | Confrontations |
| Presenters: | Gaylen Paulson, PhD; Pete DeLisle, PhD |
| 12 | Simulation – Jerry |
| 13 | Jerry Debrief |
| 14 | Introduction to Crucial Confrontations |
| 15 | Crucial Confrontations – Work on Me First |
| 16 | Crucial Confrontations – Confront with Safety |
| 17 | Crucial Confrontations – Move to Action |
| 18 | Delivering Negative Feedback |
| 19 | Managing Unacceptable Behavior |
| Week 3: | Emotion and Relationships |
| Presenters: | Gaylen Paulson, PhD; Joe Holt, JD |
| 20 | The Importance of Emotions |
| 21 | Getting to the Roots of Emotions |
| 22 | Aggression Defined |
| 23 | Aggression Foundations |
| 24 | Managing Hostility and Aggression |
| 25 | Task vs. Relational Conflict |
| 26 | Communication and Relationships |
| 27 | Gottman and Relational Conflicts |
| 28 | Downward and Upward Relationship Spirals |
| Week 4: | Dealing with Difficult People |
| Presenters: | Gaylen Paulson, PhD; Joe Holt, JD |
| 29 | Simulation – Eazy's Garage |
| 30 | Eazy's Garage Debrief |
| 31 | Managing Disputes – Part 1 |
| 32 | Managing Disputes – Part 2 |
| 33 | Three Approaches to Conflict – Interests, Rights and Power |
| 34 | Comparing Two Conflict Models |
| 35 | Prospect Theory |
| 36 | Good and Bad Threats |
| Week 5: | Managing Disputes |
| Presenters: | Joe Holt, JD; Gaylen Paulson, PhD |
| 37 | Simulation – Viking Investments |
| 38 | Viking Investments Debrief |
| 39 | Viking Investments Debrief |
| 40 | Difficult Conversations – Introduction |
| 41 | Difficult Conversations – What Happened? |
| 42 | Difficult Conversations – Feelings |
| 43 | Difficult Conversations – Identity |
| Week 6: | Conflicts as a Manager |
| Presenters: | Pete DeLisle, PhD; Joe Holt, JD |
| 44 | Dealing With Difficult People |
| 45 | Difficult People in the Workplace |
| 46 | Farm Gate Model |
| 47 | Task Relationship Paradigm |
| 48 | Conflict Management Model |
| 49 | Problem Solving |
| Week 7: | Managerial Interventions |
| Presenters: | Jerry Barrett, EdD; Gaylen Paulson, PhD; Joe Holt, JD |
| 50 | Simulation – Little vs. Jenks |
| 51 | Little vs. Jenks Debrief |
| 52 | Mediation – Introductory Concepts |
| 53 | Mediation – Basics |
| 54 | Mediation – Process |
| 55 | Mediation – Conversation Management |
| 56 | Mediation – Broad Strategies |
| 57 | Mediation – How to Participate Effectively |
| 58 | Mediation Demonstration Introduction |
| 59 | Mediation – Little vs. Jenks |
| Week 8: | Best Practices, Conclusion |
| Presenters: | Joe Holt, JD; Gaylen Paulson, PhD; Pete DeLisle, PhD |
| 60 | Getting Past Yes – Overview |
| 61 | Getting Past Yes – Assumptions and Behaviors |
| 62 | Buying a Toyota |
| 63 | Course Conclusion |
| 64 | Getting Past Yes – Overview |
