Lecture # |
Subject Title |
Week 1: |
Foundations |
Presenters: |
Gaylen Paulson, PhD; Pete DeLisle, PhD |
1 |
Introduction – Strategies for Conflict Management |
2 |
Interpersonal Conflict – Communication Basics |
3 |
Conflict Components |
4 |
Cost and Benefits of Conflict |
5 |
Conflict Categories – Interpersonal |
6 |
Conflict and Leadership |
7 |
Conflict Styles and Strategies |
8 |
Conflict Styles |
9 |
Balancing Assertiveness and Empathy |
10 |
Conflict Styles – Competing, Accommodating, Avoiding |
11 |
Conflict Styles – Tactical Approaches |
Week 2: |
Confrontations |
Presenters: |
Gaylen Paulson, PhD; Pete DeLisle, PhD |
12 |
Simulation – Jerry |
13 |
Jerry Debrief |
14 |
Introduction to Crucial Confrontations |
15 |
Crucial Confrontations – Work on Me First |
16 |
Crucial Confrontations – Confront with Safety |
17 |
Crucial Confrontations – Move to Action |
18 |
Delivering Negative Feedback |
19 |
Managing Unacceptable Behavior |
Week 3: |
Emotion and Relationships |
Presenters: |
Gaylen Paulson, PhD; Joe Holt, JD |
20 |
The Importance of Emotions |
21 |
Getting to the Roots of Emotions |
22 |
Aggression Defined |
23 |
Aggression Foundations |
24 |
Managing Hostility and Aggression |
25 |
Task vs. Relational Conflict |
26 |
Communication and Relationships |
27 |
Gottman and Relational Conflicts |
28 |
Downward and Upward Relationship Spirals |
Week 4: |
Dealing with Difficult People |
Presenters: |
Gaylen Paulson, PhD; Joe Holt, JD |
29 |
Simulation – Eazy's Garage |
30 |
Eazy's Garage Debrief |
31 |
Managing Disputes – Part 1 |
32 |
Managing Disputes – Part 2 |
33 |
Three Approaches to Conflict – Interests, Rights and Power |
34 |
Comparing Two Conflict Models |
35 |
Prospect Theory |
36 |
Good and Bad Threats |
Week 5: |
Managing Disputes |
Presenters: |
Joe Holt, JD; Gaylen Paulson, PhD |
37 |
Simulation – Viking Investments |
38 |
Viking Investments Debrief |
39 |
Viking Investments Debrief |
40 |
Difficult Conversations – Introduction |
41 |
Difficult Conversations – What Happened? |
42 |
Difficult Conversations – Feelings |
43 |
Difficult Conversations – Identity |
Week 6: |
Conflicts as a Manager |
Presenters: |
Pete DeLisle, PhD; Joe Holt, JD |
44 |
Dealing With Difficult People |
45 |
Difficult People in the Workplace |
46 |
Farm Gate Model |
47 |
Task Relationship Paradigm |
48 |
Conflict Management Model |
49 |
Problem Solving |
Week 7: |
Managerial Interventions |
Presenters: |
Jerry Barrett, EdD; Gaylen Paulson, PhD; Joe Holt, JD |
50 |
Simulation – Little vs. Jenks |
51 |
Little vs. Jenks Debrief |
52 |
Mediation – Introductory Concepts |
53 |
Mediation – Basics |
54 |
Mediation – Process |
55 |
Mediation – Conversation Management |
56 |
Mediation – Broad Strategies |
57 |
Mediation – How to Participate Effectively |
58 |
Mediation Demonstration Introduction |
59 |
Mediation – Little vs. Jenks |
Week 8: |
Best Practices, Conclusion |
Presenters: |
Joe Holt, JD; Gaylen Paulson, PhD; Pete DeLisle, PhD |
60 |
Getting Past Yes – Overview |
61 |
Getting Past Yes – Assumptions and Behaviors |
62 |
Buying a Toyota |
63 |
Course Conclusion |
64 |
Getting Past Yes – Overview |